Refund and Returns Policy

Refund Policy for Luxury Little Things

1. Introduction

Welcome to Luxury Little Things. We value our customers and want to ensure your shopping experience with us is satisfactory. This Refund Policy outlines our procedures and terms regarding refunds, returns, and exchanges to provide clarity and transparency.

2. Eligibility for Refunds

Time Frame: You may request a refund within 30 days of the delivery date of your order.
Condition of Products: To qualify for a refund, the product must be unused, undamaged, and in its original packaging. Products that show signs of use, wear and tear, or damage caused by the customer are not eligible for refunds.
Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, to facilitate the refund process.

3. Non-Refundable Items

Personalized or Customized Items: Products that have been personalized or customized according to your specifications are non-refundable, except in cases where the product is defective or damaged upon arrival.
Final Sale Items: Items marked as “final sale” are not eligible for returns or refunds.

4. Refund Process

Initiating a Return: To initiate a return and request a refund, please contact our customer service team by emailing hoathao86@yahoo.com or calling 803-626-8666. Provide your order number, the reason for the return, and whether you prefer a refund or an exchange.
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the product. Please ensure the item is securely packaged to prevent damage during return shipping.
Shipping Costs: You are responsible for covering the shipping costs associated with returning the item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Defective or Damaged Items

Reporting Issues: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Provide details of the issue along with clear photos illustrating the defect or damage.
Return and Replacement: For defective or damaged items, we will provide instructions for returning the product. We will cover the cost of return shipping and promptly send you a replacement item once the returned item is received and inspected.

6. Refund Issuance

Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 5-10 business days.
Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check your bank account or credit card statement. Contact your financial institution as processing times may vary. If you still need assistance, reach out to us directly at hoathao86@yahoo.com or 803-626-8666.

7. Exchanges

Eligibility for Exchange: If you wish to exchange an item, please contact us within 30 days of delivery. The item must be unused, in its original condition, and in the original packaging.
Exchange Process: Contact our customer service team to request an exchange. You will be responsible for the shipping costs associated with returning the original item and for shipping the replacement item.
Defective or Damaged Exchanges: If the item you received is defective or damaged, we will cover the return shipping costs and send you a replacement item at no additional charge.

8. Contact Us

If you have any questions about our refund policy, need assistance with a return or exchange, or wish to discuss any other matter related to your shopping experience with Luxury Little Things, please don’t hesitate to contact us:

Thao Romero
Phone: 803-626-8666
Email: hoathao86@yahoo.com
Instagram: luxury_littlethings
Address: 10050 Two Notch Rd Ste 8, Columbia, SC 29223

We are committed to providing excellent customer service and ensuring your satisfaction with our products. Thank you for choosing Luxury Little Things for your phone case and accessory needs.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.